Financial Hardship

Commercial & General Funding is committed to helping customers facing financial hardship maintain their insurance premiums. Commercial & General Funding recognises that there are situations that arise that can impact the ability of customers to maintain their financial
commitment. These situations may include sudden illness, unemployment, a death of a family member or natural disaster such as fire, flood or drought.

Commercial & General Funding has an established set of principles that support customers in the event they experience financial hardship throughout the course of their loan commitment. Commercial & General Funding are committed to ensuring the necessary assistance is provided during such a period.

Together with you and your broker we will review:

• How your financial situation has changed.

• Your current funding arrangement and related cover.

• What measures we can put in place to assist with your loan repayments.

Commercial & General Funding will work with you to establish a suitable repayment plan and where required, may also apply some of the following outcomes:

• Restructure a debt.

• Reduce repayments for a period.

• Extend a loan term within the insurance policy period.

Depending on your circumstances, Commercial & General Funding may request additional documentation to support the financial hardship application. Commercial & General Funding will not disclose a financial hardship request with an outside third party except from an authorised broker
representative.

If you are experiencing financial hardship and are having trouble making your loan repayments, please contact Commercial & General Funding on operations@cgfunding.com.au or alternatively via phone 07 2143 4866.

Assistance is also available by calling the National Debt Helpline on 07 2143 4866. This is a free independent financial counselling service.